A Senior Product Manager with over 10 years of experience in Cybersecurity as an Engineer, Technical Lead and Product Manager, my expertise is both in threat detection & response (SIEM, SOAR, XDR) and proactive security (VM, NCM) across IT and OT/IoT. With experience of delivering large scale solutions both on-prem and SaaS, I run on curiosity, empathy, and pragmatism to deliver meaningful value to customers and partners, including at C-Suite level. I am also an award-winning musician (NIMP 2022, Glastonbury, Montreux), code tinkerer, neuroscience nerd and urban mushing enthusiast.
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IBM
Senior Product Manager for SaaS Customer Success
Senior Product Manager focusing on portfolio Transformation to SaaS, with a keen focus on Customer Success and weaving in Gen AI to augment Security Operations. I am currently building and leading a program to understand customer success for IBM Security SaaS offerings, to embed a SaaS First mindset, behaviours and activities in all groups and verticals involved throughout the SaaS customer journey.
- Designed and delivered SIEM migration guide, cornerstone of our GTM strategy for QRadar SIEM (Cloud-Native)
- Built SaaS Customer Success Program from scratch
- Built Gen AI for cybersecurity competitive analysis benchmark for consistent monitoring and planning analysis.
IBM
Senior Product Manager
Senior Product Manager at IBM Security for Threat Detection & Response, specialising in SIEM and XDR. I've been principally focused on Product Lifecycle, Strategy and Portfolio Transformation.
- M&A: built business plan for acquisition in EDR space. Contributed to evaluations.
- Lead rejuvenation program for QRadar SIEM, focusing on customer satisfaction, including feature requests (bringing SLAs from 77% to 99%) and MSSP focus
- Mentored 3 junior PM recruits
- Developed and lead IBM Security XDR strategy and operationalised our product portfolio consolidation
IBM
Product Manager
Product Manager for QRadar SIEM, working with multiple distributed teams to bring to market innovations that deliver on customer outcomes.
- Designed, executed and delivered withdrawal of QRadar Vulnerability Assessment capabilities
- Built SME and MSSP targeted roadmap
- Established and delivered OT/IIoT Security Strategy, with a strong emphasis on GTM
IBM
Development Lead & Product Owner
Development Lead and Product Owner for IBM QRadar Vulnerability Manager. I focused on leading the team, prioritising features with all stakeholders and advocating for customers. I also prepared architectural options for vetting by the architecture team. High focus on scalability, quality and accuracy, and alternative feature delivery methods to enable continuous delivery outside of platform release cycle. Stack: Java, PostgreSQL, Perl, Docker, Python, bash, RHEL.
IBM
Senior Software Engineer
Software Engineer and then Senior Software Engineer on the QRadar Platform. Working on high performance and scalability vulnerability assessment and SIEM for the QRadar platform, as well as building the first version of the App framework for the QRadar platform and designing and building the first developer SDK, for which I received an IBM Outstanding Technical Achievement Award. Stack: Python, Docker, PostgreSQL, RHEL, Java, Perl
Edenpod/TradeHero (Singapore)
Software Engineer
Intern at iOS apps incubator Edenpod in Singapore, working on multiple iOS apps and games. One of them led to spin-off TradeHero, of which I became the second Software Engineer and worked on both iOS client development and building our first server infrasructure using a .NET stack, and building our Continuous Integration pipeline for both front-end and back-end using Jenkins.
Education
Queen's University Belfast
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INSA Rennes (France)
Awards
Album of The Year
NI Music Prize
Awarded to Robocobra Quartet for Living Isn’t Easy (First Taste Records)
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Outstanding Technical Achievement Award (OTAA)
IBM
OTAA for the QRadar App Framework and SDK.